Accountability structures
This asks whether someone specific is responsible for AI decisions in your organisation — not just the IT team, but a named person accountable for governance, policy, and outcomes.
Why it matters: Without clear accountability, AI issues fall through the cracks. The guidance says to assign a senior leader as AI governance owner.
Essential Practice 1: Decide Who Is Accountable
Stakeholder impact assessment
This asks whether you've thought about who this AI process affects — customers, employees, vulnerable groups — and how it might impact them differently.
Why it matters: AI can create unintended bias or harm. The guidance says to assess impacts on vulnerable and marginalised groups and create channels for people to challenge AI decisions.
Essential Practice 2: Understand Impacts & Plan Accordingly
AI risk management
This asks whether you have processes specifically for identifying and managing AI-related risks — not just general IT risk, but AI-specific concerns like bias, data drift, and model failures.
Why it matters: AI risks are different from traditional IT risks. The guidance says to create a risk screening process and conduct risk assessments per use case.
Essential Practice 3: Measure & Manage Risks
Transparency and disclosure
This asks whether you can explain what the AI system does, how it makes decisions, and what its limitations are — in language stakeholders can understand.
Why it matters: People have a right to know when AI influences decisions about them. The guidance says to maintain an AI register and disclose AI use to affected stakeholders.
Essential Practice 4: Share Essential Information
Testing and monitoring
This asks whether you have plans to test the AI system before it goes live, and to monitor its performance continuously afterwards — not just "set and forget."
Why it matters: AI systems degrade over time as data changes. The guidance says to test before deployment and set up ongoing monitoring with clear incident thresholds.
Essential Practice 5: Test & Monitor
Human oversight
This asks whether you've defined where a human must be able to step in, override, or shut down the AI system — especially for high-stakes decisions.
Why it matters: Some decisions should never be fully automated. The guidance says to decide where humans must remain "in the loop" and ensure staff have authority to override AI.
Essential Practice 6: Maintain Human Control